As company founders we play a hands on role in the delivery and growth of our business at Eishtec. A background in multiple business sectors and disciplines we have worked together in the contact centre sector at director level for 14 years. Proven delivery of best in class customer experience and significant roles in the delivery of major transformational change for contact centres positions us to work with clients to deliver results and leverage our experience.
Heather is a motivated leader focused on creating high performance teams to drive innovation and best in class service. An ability to clearly develop, articulate and direct operational support Heather is a leader who transforms business practices through stakeholder engagement and working relationships. Experienced in contact centre management across Ireland, UK, India, and Holland, Heather was awarded Irish Contact Centre Manager of the year 2007. Heather holds a Higher Diploma in Business & Professional Management.
A professional with a history of achievement in business development & change management Colm has an international track record in the manufacturing, telecommunications and Internet sectors. Colm has worked in areas including Research & Development engineering in Japan and electrical component sales based in Silicon Valley, California. Colm has program management and product development experience in mobile telecoms industry backed by a Masters in Electrical & Electronic Engineering and Prince 2 Practitioner & ITIL certified
An experienced business manager with focus on company performance, growth and development Brian has extensive experience as a financial leader in US, UK and European multi-nationals and possesses strong negotiation and commercial skills with employees, clients and government agencies. His experience also covers roles in strategic business planning along with M&A and MBO analysis. Brian has been instrumental in company set-up and sale (including India and Italy) and holds a Fellow of the Institute of Management Accountants, a B.Sc. and a Masters in Business Administration.