We have gained a reputation as one of the UK & Ireland’s most innovative BPO providers. Strategically located across Ireland & the UK and staffed with highly skilled agents, our four state of the art contact centres allow Eishtec to be agile and scaleable
We use data to develop solutions that drive performance and help build confidence in us with our business partners.We look at key behaviours and processes that impact performance by analysing call recording and monitoring information and data captured by advisors. We use data analytics to help us generate insights and improve performance.
We strive to constantly improve the end user experience. We do this by responding swiftly to customer problems. This leads us to better understand the reason the customer has contacted us so we can deliver improvements in areas such as our policy, procedures, working practices and exceeding expectations.
We are always on the lookout for talented and enthusiastic individuals who want to be part of our team at Eishtec.