Our analytics enable us to identify actionable findings about a clients' products and services. We have the power to synthesize large amounts of data and extract valuable insights which can be used to make visible improvements to a client’s objectives.
We are committed to training our advisors so they can implement our solutions in a way that adds value to a business. We increase solution productivity and streamline our training approach in accordance with the client’s needs.
We provide tailor made communication solutions where phone and voice technologies are fully integrated into an organisation providing seamless transitions across business.
We select the right applications and tools to design solutions that are tailor made in addressing our client’s needs. The implementation of these solutions is done at speed and adds value to a client’s business.
We use social media as a channel to our clients' customers and as a sense check on what is happening in the market.
Our live chat systems provide customers with immediate access to help. They provide a hassle free experience because the customer gets chatting to an advisor quickly.
Our SMS service offers a highly responsive and flexible channel that is familiar to customers.
Be it a direct mailing service or customer response based , our white mail solution is highly targeted and personalised. Each campaign is tailored to a specific audience so the information is relevant and of interest to the customer.
We aim to exceed customer’s expectations with our email service. We respond quickly and informatively to accurately give the customer the information they want.
Our Interactive Voice Response service provides customers with 24/7 access to the information they need whenever they need it.
We are always on the lookout for talented and enthusiastic individuals who want to be part of our team at Eishtec.