Services

We offer a wide range of core services to the market. Our services have become trusted through the reliability and robustness of our operational structure and the excellent results we consistently deliver to clients.

Icons of Services provided by Eishtec
Icons of Services provided by Eishtec

Analytics - Voice & Data

Analytics - Voice & Data

Our analytics enable us to identify actionable findings about a clients' products and services. We have the power to synthesize large amounts of data and extract valuable insights which can be used to make visible improvements to a client’s objectives.

Training

Training

We are committed to training our advisors so they can implement our solutions in a way that adds value to a business. We increase solution productivity and streamline our training approach in accordance with the client’s needs.

Phone / Voice

Phone / Voice

We provide tailor made communication solutions where phone and voice technologies are fully integrated into an organisation providing seamless transitions across business.

Transformation

Transformation

We select the right applications and tools to design solutions that are tailor made in addressing our client’s needs. The implementation of these solutions is done at speed and adds value to a client’s business.

Social Media

Social Media

We use social media as a channel to our clients' customers and as a sense check on what is happening in the market.

Non-Voice Channels

Non-Voice Channels

Live Chat

Live Chat

Our live chat systems provide customers with immediate access to help. They provide a hassle free experience because the customer gets chatting to an advisor quickly.

SMS

SMS

Our SMS service offers a highly responsive and flexible channel that is familiar to customers.

White Mail

White Mail

Be it a direct mailing service or customer response based , our white mail solution is highly targeted and personalised. Each campaign is tailored to a specific audience so the information is relevant and of interest to the customer.

Email

Email

We aim to exceed customer’s expectations with our email service. We respond quickly and informatively to accurately give the customer the information they want.

IVR Self Serve

IVR Self Serve

Our Interactive Voice Response service provides customers with 24/7 access to the information they need whenever they need it.

Careers at Eishtec

We are always on the lookout for talented and enthusiastic individuals who want to be part of our team at Eishtec.

© 2015 Eishtec Limited. All rights reserved. Company Registration no. 477554